Nice article! I think “what” questions are also just more concrete and tangible and immediate than “why” questions, and therefore easier for us to process. In your example where you went from “Why aren’t they getting it?” to “What about this situation is making them not get it?” there was a noticeable mindset shift for me, because your what question anchored to the here and now, “the situation.” That bit was also hilarious, by the way. Thanks for writing!